Twyford Surgery - Patient Participation Group

PPGT FUTURE PROGRAMME OF OPEN MEETINGS AND EVENTS

PPG website here for latest information

PPGT Information Leaflet

Committee meetings take place in the Gilbert Room of Twyford Parish Hall commencing at 2.15 pm. All are welcome.

Tuesday 9th January 2018

Tuesday 13th March Minutes

Tuesday 8th May - to be added

Tuesday 10th July 2018

Tuesday 11th September 2018

Tuesday 13th November 2018

AGM Monday 25th November 2018 at the Bianchi Room at Otterbourne Hall 7.30 pm with Speaker (to be announced).

Please note the different venue for the AGM.

WALKING FOR HEALTH is a weekly local walk open to all:

Colden Common Community Centre every Wednesday

Time 10.30 am - 11.30 am

The walk is free, approximately an hour long and led by trained walk leaders

Contact details: Chloe Davanna cdavanna@Winchester.gov.uk

01962 848 493

walkingforhealth.org.uk

Breathe Easy Winchester Rural Support Group hold regular meetings most Wednesdays 2.30pm to 4 pm at Holy Trinity Church Hall, Colden Common.

For more details check the website: https://www.blf.org.uk/support-in-your-area/breathe-easy-winchester-rural-support-group

Winchester Rehabilitation and exercise club also meet at Holy Trinity Church Hall Colden Common, last wednesday of the month.

The Patient Participation Group of the Twyford Practice

Twyford Practice serves the communities of Twyford, Morestead, Owslebury, Colden Common, Brambridge, Compton, Shawford and Otterbourne. The Patient Participation Group aims are:-

To improve communication between the patients and the Practice and to feed back to the Practice patients' concerns and expectations.

To provide a forum for discussion on the provision of local health care, and for promoting health education issues.

To act as a community pressure group using its influence to bring local needs to the attention of local health authorities.

The committee welcome communication on any of the above issues from the patients, but are unable to mediate on any personal issues.

If you wish to contact the PPG you may do so by emailing them at twyfordppg@gmail.com.

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‘Friends and family test’ – Patients are encouraged to respond either using the forms located in the surgery, or to take the FRIENDS AND FAMILY TEST online. (You can find this in the links down the right hand side of this site.)

Electronic repeat prescriptions ordering and appointment system

The new EMIS on-line system allows Patients to order repeat prescriptions, book GP

appointments and view a summary of their medical records. This is part of a government plan to enable patients to gain access to more in depth information about their medical history and over time more details of patients medical records will be released for patients to view.

Patients will need to register via Patient Access before they can access this system. Any concerns please contact the surgery.

Summary of minutes of meeting held on Tuesday 6^th September 2016

In Main Hall, Twyford Parish Hall

Meeting chaired by Jean Millar

Chair Helen Witt (T) Vice Chair Jean Millar (S)

Treasurer Michael Cleary (O) Secretary Frances Strange ©

Publicity Jenny Gray (CC) Liaison Surgery Angela Forder-Stent (T)

(T) Twyford: (S) Shawford: (O) Owslebury: (CC) Colden Common: © Compton

PRACTICE MATTERS

Flu Jabs: now available and setting up appointments. Will try to make sure that

housebound patients get theirs as soon as possible.

Electronic newsletter on list of jobs to be done.

Personnel: Hayley Wade, Operations Manager, now in post and hopes to work closely with PPG. Ben Wyatt, postgraduate. Louisa Pope and Katrina Hurst doing the work that Ms Rachman covered. New receptionist starting and new pharmacy member of staff.

Preventative Care: Event on Heart Failure on 26^th September and 300 people invited.

Hope that PPG will provide refreshments.

Leaflets for Best Foot Forward given to Hayley Wade and surgery will be advertising to patients.

PPG to have meeting with Hayley Wade to discuss way forward and working more

closely with surgery on events.

PPGT FUTURE PLAN FOR 2016

Food allergy awareness event 22^nd September at Shawford 7.30pm

Wellbeing Café 26^th October at Colden Common 2.30pm including flu jabs

AGM 7^th November at Twyford Village Hall on Sensory Loss

RESEARCH PROJECT

Health Education still looking for “patients” to speak to trainee doctors. This would be held at their office at Otterbourne. Contact via PPG below

NEXT MEETING – Tuesday 10^th January 2017 in Main Hall, Twyford 2.15 pm

Contact PPGT via email twyfordPPG@gmail.com

or telephone Chair, Helen Witt on 0783 1480 453

Dear Patient,

patient survey We would like to know how we can improve our service to you and how you perceive our surgery and staff.

To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

Standard Reporting Template

NHS England (Wessex)

2014/15 Patient Participation Enhanced Service – Reporting Template

Practice Name: Twyford

Practice Code: J 82116

Signed on behalf of practice: R Marks Date: 30/30/15

Signed on behalf of PPG: H Witt Date: 30/30/15

Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)

Does the Practice have a PPG? YES

Method of engagement with PPG: Face to face, Email, Other (please specify) face to face, email, telephone, web site

Number of members of PPG: 10, PRG 300

Detail the gender mix of practice population and PPG:

%	Male	Female
Practice	49	51
PRG	46	54

Detail of age mix of practice population and PPG:

%	<16	17-24	25-34	35-44	45-54	55-64	65-74	> 75
Practice	22	6	9	13	16	13	12	10
PRG	14	11	23	16	11	12	9	3

Detail the ethnic background of your practice population and PRG:

	White				Mixed/ multiple ethnic groups
	British	Irish	Gypsy or Irish traveller	Other white	White &black Caribbean	White &black African	White &Asian	Other mixed
Practice	98	.6				.3		.1
PRG	91	.3				1	1

	Asian/Asian British					Black/African/Caribbean/Black British			Other
	Indian	Pakistani	Bangladeshi	Chinese	Other Asian	African	Caribbean	Other Black	Arab	Any other
Practice	.3	.1				.1	.1			.6
PRG		.3				.3	.3			5

Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:

Efforts made to ensure all new patients are offered membership of PPG on registration. Web site update to include registration forms for PPG

Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community?

If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful:

Review of patient feedback

Outline the sources of feedback that were reviewed during the year:

Complaints

Suggestions

Friends and Family test

GP Patient Survey

How frequently were these reviewed with the PRG?

Monthly for FFT and suggestions, annual assessment for others

Action plan priority areas and implementation

Priority area 1

Description of priority area: Advertise opening times more effectively

What actions were taken to address the priority? More information made available in surgery, and on web .Parish magazines to be used for increasing coverage.

Newly installed TV in waiting area used to promote access times

Result of actions and impact on patients and carers (including how publicised):

Greater awareness of routine and extended hours. Anticipate better results from next national patient survey.

Priority area 2

Description of priority area: Reception confidentiality

What actions were taken to address the priority? Meeting held with reception staff to highlight options for improving confidentiality, including offering patients access to closed room in delicate discussions needed. TV installed in waiting area with background music which has offered alternative audio and visual distraction from reception conversations.

Result of actions and impact on patients and carers (including how publicised):

Improved levels of awareness amongst staff and improvements to confidentiality

Quick Links

PPGT FUTURE PROGRAMME OF OPEN MEETINGS AND EVENTS

PPGT Information Leaflet

To provide a forum for discussion on the provision of local health care, and for promoting health education issues.

‘Friends and family test’ – Patients are encouraged to respond either using the forms located in the surgery, or to take the FRIENDS AND FAMILY TEST online. (You can find this in the links down the right hand side of this site.)

Electronic repeat prescriptions ordering and appointment system

The new EMIS on-line system allows Patients to order repeat prescriptions, book GP

appointments and view a summary of their medical records. This is part of a government plan to enable patients to gain access to more in depth information about their medical history and over time more details of patients medical records will be released for patients to view.

Patients will need to register via Patient Access before they can access this system. Any concerns please contact the surgery.

Further Information

Your Health

Coronavirus (COVID-19)

Advice in your region

Quick Links

PPGT FUTURE PROGRAMME OF OPEN MEETINGS AND EVENTS

PPGT Information Leaflet

To provide a forum for discussion on the provision of local health care, and for promoting health education issues.

‘Friends and family test’ – Patients are encouraged to respond either using the forms located in the surgery, or to take the FRIENDS AND FAMILY TEST online. (You can find this in the links down the right hand side of this site.)

Electronic repeat prescriptions ordering and appointment system

The new EMIS on-line system allows Patients to order repeat prescriptions, book GP

appointments and view a summary of their medical records. This is part of a government plan to enable patients to gain access to more in depth information about their medical history and over time more details of patients medical records will be released for patients to view.

Patients will need to register via Patient Access before they can access this system. Any concerns please contact the surgery.

Further Information

Your Health