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COVID-19: Our surgery plans and how this will affect you
If you have had any contact with the surgery over the last week or two, you are likely to have noticed a marked difference in the way things are being done. We have done this to minimise face to face contact between patients and staff, limit the spread of the Covid-19 virus and keep our practice team and patients as well as possible. The information below shows you how we plan to operate over the coming weeks:
Making an appointment
- Our GP practice has now moved to a total triage system. This means that all requests for appointments must be made online through e-consult (see banner above) or on 01962712906
- Each request will be passed to a doctor for assessment. You may find that we treat you by phone, by video link, or we may ask you to come to the surgery;
- Access to the surgery premises will only be if you have been asked to do so and there will be clear arrangements discussed with you as to how we can safely do this. Please do not come to the surgery unless you have been specifically asked to do so.
Attending your appointment
- If you need to have a face to face appointment, you may be asked to attend one of the following surgeries: Badger Farm
- Whilst you may have to go to a different surgery building to the one you are used to and you might see a doctor or nurse who you are not familiar with, your records will still be accessible securely to you and to them.
- We may have already contacted you to collect paperwork and prescriptions and we aim to complete this as soon as possible.
- Sign up for the NHS App to order your repeat prescription, or continue to use Patient Access. You do not need to come to the surgery to register to do this; we are organising delivery for those over 60, with the help of local volunteers. You will receive a phone call to let you know this is happening. Anyone under 60, please collect from Twyford Surgery, unless you have been told to collect from Colden Common.
- If you cannot order your repeat prescription any other way, then you may deliver this through the outside surgery letter box – this can be done without accessing the reception.
How can you help?
- Please be patient – our phone lines are very busy; do use e-consult to avoid long waits on the phone; see the blue e-consult banner above
- Do you have a condition that you can treat at home? If you do then please try to do this with advice from NHS online or your local pharmacist;
- Do you simply need general advice? If you do, can you call 111 or go online at NHS111 Online?
- If you think you may have Covid-19 DO NOT go to a GP surgery, pharmacy or hospital. Use the NHS111 Online service to find out what to do next: nhs.uk/conditions/coronavirs-covid-19. If you feel you need to see a doctor for non-Covid-19 symptoms then please call 01962712906 and we will discuss your needs;
- Please help the receptionist by giving them as much information as possible and answer any questions they may have. This will help us prioritise calls and have the right clinician call you back.
- Have you nominated a pharmacy for the transmission of electronic prescriptions? This will prevent the need for either you or pharmacy staff from coming to the surgery. The nomination of a pharmacy can be done via your online app or speaking to your pharmacist or GP surgery directly, or by sending us a Pharmacy Nomination Form.
- You can e-mail the practice at firstname.lastname@example.org.
- Please check our website for updates: email@example.com and follow us on Facebook: www.Facebook.com/TwyfordSurgery.
- We do anticipate some staff shortages due to isolation and sickness and aim to continue to give you the best possible care at this difficult time. We appreciate your continued support.
If you need a sick note for Coronavirus/COVID-19 you do not need to call the surgery. You can get an isolation note at www.111.nhs.uk/isolation-note.
We urge employers to respect the need for employees to stay at home where they are following Government advice. Click here for Government Guidance for Employers and Businesses on Coronavirus (COV19).
The hospital is no longer offering walk-in blood appointments. Patients will need to call the hospital and book an appointment, some appointments are available at the surgery.
- The Coronavirus Hampshire Helpline - Hantshelp4vulnerable - can be contacted on 0333 370 4000. Click here for the web page: Hantshelp4vulnerable
Please let us know if you need any information on this website or in any of our communications with you in an alternative format.