Latest News

Smokefree Hampshire Poster

Unwell children pathway

Unwell children pathway

Consult Online

eConsult

FLU Vaccination 2020

Please note that, if you are aged between 50 and 64 and not in a clinical at risk group, the earliest you will be offered a flu vaccination is November, providing there is sufficient vaccine. No appointments will be offered for people in this age group until then. This is to ensure that those who are most at risk are vaccinated first. If you are aged 50 to 64 and are in a clinical ‘at risk’ group which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.

Your COVID Recovery – helping patients to understand what to expect as part of their recovery from COVID-19

Your COVID Recovery is an NHS website designed to help people recover from the long-term effects of COVID-19 and support them to manage their recovery. It has information from rehabilitation experts about how to manage ongoing symptoms and health needs at home, and signposts to sources of support. A significant proportion of post COVID-19 patients are likely to have ongoing health problems. How quickly somebody recovers and the problems they have is likely to vary, and this website can help to answer some questions for patients.

COVID-19: Our surgery plans and how this will affect you

If you have had any contact with the surgery over the last week or two, you are likely to have noticed a marked difference in the way things are being done. We have done this to minimise face to face contact between patients and staff, limit the spread of the Covid-19 virus and keep our practice team and patients as well as possible. The information below shows you how we plan to operate over the coming weeks:

Making an appointment

  • Our GP practice has now moved to a total triage system. This means that all requests for appointments must be made online through e-consult (see banner above) or on 01962712906
  • Each request will be passed to a doctor for assessment. You may find that we treat you by phone, by video link, or we may ask you to come to the surgery;
  • Access to the surgery premises will only be if you have been asked to do so and there will be clear arrangements discussed with you as to how we can safely do this. Please do not come to the surgery unless you have been specifically asked to do so.

Attending your appointment

  • If you need to have a face to face appointment, you may be asked to attend one of the following surgeries: Badger Farm
  • Whilst you may have to go to a different surgery building to the one you are used to and you might see a doctor or nurse who you are not familiar with, your records will still be accessible securely to you and to them.

Repeat prescriptions

  • We may have already contacted you to collect paperwork and prescriptions and we aim to complete this as soon as possible.
  • Sign up for the NHS App to order your repeat prescription, or continue to use Patient Access. You do not need to come to the surgery to register to do this.
  • If you cannot order your repeat prescription any other way, then you may deliver this through the outside surgery letter box – this can be done without accessing the reception.

How can you help?

  • Please be patient – our phone lines are very busy; do use e-consult to avoid long waits on the phone; see the blue e-consult banner above
  • Do you have a condition that you can treat at home? If you do then please try to do this with advice from NHS online or your local pharmacist;
  • Do you simply need general advice? If you do, can you call 111 or go online at NHS111 Online?
  • If you think you may have Covid-19 DO NOT go to a GP surgery, pharmacy or hospital. Use the NHS111 Online service to find out what to do next: nhs.uk/conditions/coronavirs-covid-19. If you feel you need to see a doctor for non-Covid-19 symptoms then please call 01962712906 and we will discuss your needs;
  • Please help the receptionist by giving them as much information as possible and answer any questions they may have. This will help us prioritise calls and have the right clinician call you back.
  • Have you nominated a pharmacy for the transmission of electronic prescriptions? This will prevent the need for either you or pharmacy staff from coming to the surgery. The nomination of a pharmacy can be done via your online app or speaking to your pharmacist or GP surgery directly, or by sending us a Pharmacy Nomination Form.
  • You can e-mail the practice at mh.twyford@nhs.uk.
  • Please check our website for updates: www.twyford-surgery@nhs.uk and follow us on Facebook: www.Facebook.com/TwyfordSurgery.
  • We do anticipate some staff shortages due to isolation and sickness and aim to continue to give you the best possible care at this difficult time. We appreciate your continued support.

Blood appointments:

The hospital is no longer offering walk-in blood appointments. Patients will need to call the hospital and book an appointment, some appointments are available at the surgery.

Find help:

  • The Coronavirus Hampshire Helpline - Hantshelp4vulnerable - can be contacted on 0333 370 4000. Click here for the web page: Hantshelp4vulnerable
  • Please find here a letter with information about how to get help during the Coronavirus outbreak : Getting NHS Help when you need it
  • Winchester Bereavement Support, (WBS) has been offering helpful information and emotional support to the bereaved of Winchester and the surrounding area since 1982. Its service is free and available to any adult finding the death of somebody significant in their life hard to bear.
    Telephone 01962 863626
    Email help@winchesterbereavementsupport.org.uk
    Website www.winchesterbereavementsupport.org.uk

 

Please let us know if you need any information on this website or in any of our communications with you in an alternative format.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website